General FAQ

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PINT is a very simple to use Multicurrency wallet. Setting up PINT is simple. All you need to do is download the PINT App in your mobile phone , set up the PIN and take the backup. Remember to write down the 12 words of backup phrase. You can receive , store or send, your crypto currencies and swap one currency for another within the wallet.

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HD is an abbreviation for Hierarchical Deterministic. An HD wallet uses a master seed, which is backed up once by you and you can use this seed to restore or recover the wallet in future. HD wallet means you don’t have to take frequent backups. HD wallets greatly improve your privacy by being able to generate new addresses whenever you send and receive funds, making your transaction activities hard to track.

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Currently PINT supports Bitcoin, Bitcoin Cash, Ether, Dash, Litecoin andDogecoin. We are in process of adding more Blockchain assets. In immediate future we will add ERC 20 tokens.

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You have been hearing about ICOs and ERC20 tokens every day. ERC 20 tokens are blockchain assets that have value, and can be sent and received, like Bitcoin or any other cryptocurrency. ERC 20 tokens use Ethereum Blockchain and act like native currency in their respective project (DAPPs).

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Good news!! PINT does not need any KYC as long as you are using wallet functionalities like receiving, sending and swapping your cryptocurrencies. This means we will not be keeping any information about you in our servers. We won’t take your mail ID or phone number either. So you will be master of your wallet and your activities remain anonymous to the world. This also ensures you set up your wallet pretty quickly. Of course, don’t forget to backup your wallet and write down and store safely your back-up phrase. We won’t be keeping any information of your backup phrase, so if you forget the phrase you won’t be able to recover your funds in it. However, when PINT enters into buying, selling or spending functionalities like the ones we plan through P2P Exchange and providing virtual debit cards, every user will have to first comply with KYC/AML guidelines.

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So when you trigger any transaction from your wallet, you see that some money is shown to be deducted from your currency for the said transaction as transaction or network fee. These are charges you pay to miners for them to include your transaction in the Blockchain.

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PINT wallet is the brain child of engineers from premium institutes and is a revolutionary wallet that soon is going to offer Point-of-Sale use as fiat money. PINT Wallet is created as a robust and secure platform to provide multiple services in future. We see this space as evolving everyday and our wallet has been constructed keeping those nuances in mind. We plan to provide following functionalities in future:
- P2P Exchange for buying and selling the listed coins
- Integration with the country specific exchanges to enable Fiat transactions
- Building use case for spending your cryptocurrency at a merchant as Fiat money – Virtual Debit Card, Point of Sales functionality enabling Merchants to onboard the platform easily

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You can exchange or swap your cryptocurrencies within the wallet. PINT wallet is currently integrated with Shapeshift to facilitate Swap functionality. Our engineers are working on building a strong atomic swap protocol to make this a smooth and economic experience for you. You will not have to register for Shapeshift separately, however you may need to agree with their terms of service before using the Swap functionality.

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Currently PINT wallet is available for Android platform. In future, PINT will be available on iOS and Windows platform.


Security

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PINT is a highly secure wallet. We believe you must use a wallet where you control your private keys. This is the only way for you to have full control of your funds and not have to rely on third parties for security. PINT never keeps your private keys. It gives you complete control of your private keys. Your transaction history is backed up by us in encrypted format only which means we would not know how much funds you would have in your wallet. We don’t keep any information about your wallet, PIN or Backup phrase, so we can not step in to reset or recover these if you lost them.

Since we also do not control your funds, it is very important to always keep your private keys secure by never giving them to an untrustworthy site or third party.

Our upcoming functionalities of multi-sig accounts, watch only accounts, vault functionalities further give you opportunity to secure your assets in foolproof manner.

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The 12 words of the PINT wallet is the masterseed that generates all the endless addresses. With just these 12 words you can retrieve all the crypto assets in case you lose the phone that holds them in PINT wallet. Therefore you must take the backup of your wallet as soon as possible and write the 12 words on a piece of paper and store the paper in the safest place.

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Yes you can take the wallet back up later by going into security tab. However, as soon as you receive your first currency in the coin, you will have to necessarily take your backup before you can do anything with those assets.

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While you set up the PINT wallet for the first time you will see the entire backup phrase. You must remember to write them down clearly. PINT servers do not save any information related to your backup phrase so we will not be able to help you recover them 12 words. If you lose them, you will not be able to restore or recover your wallet in future.

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Not even we know your wallet keys. It is completely private with you saved in your device.

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You can change, enable or disable your PIN from Setting menu.

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In case you forget the PIN and end up entering incorrect PIN 10 times, the PIN will be disabled for 10 minutes before you can try again.

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Oops! You must not miss your private keys at any cost. You must note down your backup phrase on a piece of paper and keep it in a very safe place. Because, if you lose your backup keys you lose your money. We will not be able to help you as we do not keep your backup phrase or private keys with us. Cost of repeating it, please note that without the phrase you will not be able to retrieve your crypto assets if you lose the phone.

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In case you lose the phone that has PINT wallet downloaded and holds your crypto assets, you can use the backup phrase to retrieve all the assets in a new downloaded PINT wallet.


Setup

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PINT setup is almost instant. You just need to download the wallet, set your PIN, backup your phrase, and confirm the phrase. You are ready to use the wallet. You can receive the crypto assets in your wallet and then send, swap or use them as you like. Do remember to keep your backup phrase in a safe place.

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In case a need arises to reset your PINT wallet you will need to use your backup phrase. You can either reinstall the PINT wallet App or clear the App data from your phone’s android settings. Go to restore your wallet and use the 12 words of backup phrase.

SEND and RECEIVE Cryptocurrencies

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For sending any currency to another account you need to know the receiving address. Use the “SEND” button. Here is how you can receive an address in PINT wallet.

  • QR code-Scan the QR code Appand the address will automatically be inserted
  • E-mail or Message- Copy the address to your mobile phone clipboard and "paste" it in address tab.
  • If you receive it in any other format, you will have to type it in.
Enter the correct amount that you need to transfer and click the send button to complete the transaction. While sending you will have following options.
  • Enter amount your wish to send either in the native currency or Fiat Currency.
  • If you swipe the “All” button, the fields will be automatically filled up in the Fiat currency with the total amount of that currency held by your wallet.
  • Select the Miner fee option that will determine the speed of the transaction.
Every time your make a transaction double check the receiving address correct.

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For receiving any currency the sender needs to know your wallet address. You can share your wallet address in three ways.

  • Let them scan the QR Code available on your Receive screen.
  • Email or message your QR code to the sender with the share button.
  • Copy your address with the Clipboard option and share it via any other Application.

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If you ever need to check the transaction history of your wallet, you will have to select the currency and under the Price chart is the Transaction History. The tab allows you to check the Transaction history for last 1 week to 1 Month. Transaction History will give details of transaction addresses, amount of each transaction and date/time.

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PINT charges Zero fee for Send, Receive and Store functionalities. The fee that is charged on your transactions is actually the miner fee that does not go to PINT. The fee incentivizes the miners that validate the transactions and ensure they reach the intended receiver in a secure manner.

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The Speed of any transaction that is done through any wallet is determined by the miner fee selected while sending. As the number of transactions over various networks have increased, miner fee has become very important.

For PINT wallet it may take 10 minutes to 4 hours to receive crypto currency after they have been sent. The Fee is estimated by the Miner fee selection of High, Normal and low. By default the Miner fee is set to Normal although the sender can always change it before the transaction is done.

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The transactions initiated by you go over a digital network. The speed of each transaction depends on the network and is directly associated with the fee you pay to the network miners who validate the transactions. PINT wallet lets you choose the speed of your transaction by offering three options for Fee

  • High
  • Normal
  • Low
By default each wallet transactions are set to Normal speed that will have a certain amount of fee associated with it. You can choose to alter the speed of your transactions by selecting the desired one

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The receiving address of your wallet can change. Some users wish to change the receiving address to enhance the privacy of transactions. As PINT is an HD wallet, it is capable of generating multiple receiving address to keep your crypto currencies secure and anonymous.

Wallet Import

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At times you may choose to import another wallet into PINT as it’s a great wallet that is secure and reliable. Yes, PINT wallet lets you import another wallet into it.

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From the PINT Menu on left choose “Import wallet”. For securely importing the current wallet to PINT, you need to scan the the QR code that is the “Paper wallet” or “Private Key”. This key holds the entire data needed to import the currencies of your current wallet to PINT.

Miscellaneous

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A paper wallet is the private key of wallet printed on a paper. The key stores all the data required to store your crypto currencies offline as a cold wallet. It is considered among the safest ways to store crypto currencies. This data stores the public key and private key. As it also holds your private key, it becomes very important to keep the paper wallet secure.

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The paper wallet can be imported into PINT Mobile Application to transfer all the currencies. You need to scan the QR code printed on the paper and validate the 12-word backup phrase to complete the transfer. The process will move all the balance amount from your Paper wallet to PINT wallet balance.

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PINT offers a very extensive view to your Portfolio. Before you can see the crypto currencies in the currency of your choice, it is required to make the currency selection from “Change Currency” tab and click continue.

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LiveChart integration enables PINT wallet to animate all the real-time data into easy to understand data visualization. With LiveChart you can see your current portfolio in PINT at a glance. LiveChart is available in the drop down Menu of PINT.

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Exchange rates are determined by the blockchains that participate in the exchange transactions. With Shapeshift integration we offer the most competitive exchange rates. Our engineers are working on building a strong atomic swap protocol to make the exchange and swap smoother and more economic experience for you.

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Yes, a hardware wallet can be integrated with PINT wallet.

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PINT wallet facilitates to receive the payouts from miners. The fee on this transactions will be determined by the miner. Make sure the payouts from the miners are not frequent as it will charge you heavy transaction fee and may impact the performance of the wallet.

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Internet is required for PINT to send/receive, Buy/Sell and swap the crypto currencies. It will not require internet to hold the crypto currencies. So you can view your Portfolio without internet. In case you try to do any transaction while you are offline, the wallet will not support it.